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Hoe retourneer ik een artikel?
Je kan jouw artikel retourneren in een Ziengs filiaal of per post. Ga je naar één van onze winkels? Vergeet dan niet het ingevulde retourformulier samen met jouw kassabon of factuur mee te nemen. Je kan de bestelling ook kosteloos retour sturen per post vanuit Nederland. Stuur hiervoor het artikel samen met het ingevulde retourformulier in de originele doos op naar: Ziengs Schoenen, antwoordnummer 191, 9400VB Assen. Bewaar voor alle zekerheid je verzendbewijs totdat je een retourbevestiging van ons ontvangt.
Hoe weet ik wat de status van de verzending van mijn bestelling is?
Via de track & trace code die je van ons per mail ontvangt kun je jouw pakket volgen. Heb je een Ziengs account? Dan kan je daar ook de meest actuele status van jouw bestelling bekijken.
En wat zijn de kosten als ik mijn bestelling wil retourneren?
Retourneren vanuit Nederland is kosteloos. Woon je in België? Dan zijn de kosten voor retourneren voor eigen rekening.
Kan ik mijn bestelling ruilen?
Nee, helaas is het niet mogelijk om een artikel te ruilen. Als je een andere maat of een ander artikel wenst te ontvangen, dan kun je een nieuwe bestelling plaatsen op onze website.
Ik heb een artikel retour gestuurd, wanneer ontvang ik mijn geld retour?
Zodra de retour gezonden artikelen worden goedgekeurd en geaccepteerd door Ziengs zal de terugbetaling in behandeling worden genomen. De terugbetaling vindt daarna plaats binnen 7 werkdagen. Indien je voor Riverty hebt gekozen zal je factuur, afhankelijk van je bestelling, geheel of gedeeltelijk worden geannuleerd. Heb je al betaald? Dan zal dit bedrag binnen enkele werkdagen door Riverty worden teruggestort op je rekening.
Zijn er verzendkosten?
Het verzenden van een bestelling naar Nederland of België is gratis vanaf € 39,99. Voor bestellingen onder € 39,99 rekenen we € 3,50. Voor verzending naar Duitsland berekenen we € 6,95 verzendkosten.
Kan ik online kroontjes sparen en deze online laten verzilveren?
Zeker! Wanneer je je aanmeldt als VIP klant bij Ziengs dan ontvang je kroontjes bij al je aankopen. Bij elke €25 die je bij Ziengs besteedt, ontvang je 1 kroontje. 16 gespaarde kroontjes geven je direct €25 shoptegoed op alle niet-afgeprijsde artikelen vanaf €25. Kijk voor alle informatie hier: https://www.ziengs.nl/vip/ of neem contact op met onze klantenservice.
Waar verzilver ik mijn kortingscode?
Je kan jouw kortingscode in de winkeltas invullen, wanneer je klikt op ‘Heb je een kortingscode?’ en vervolgens op ‘voeg toe’. Het kortingsbedrag wordt dan direct in mindering gebracht op het aankoopbedrag.

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