Maatregelen coronavirus

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Maatregelen coronavirus

Kom je weer shoppen?

Yes, je mag weer winkelen zonder afspraak! Uiteraard zorgen we ervoor dat je veilig en verantwoord kunt shoppen volgens de richtlijnen van het RIVM. Bekijk hier de aangepaste openingstijden

Haal Ziengs bij je thuis!

Bij Ziengs doen we er alles aan om ook in deze tijden maximale service te bieden. Natuurlijk op een veilige manier voor jou én onze medewerkers. Daarom bieden we nu onze nieuwe bezorgservice aan: haal Ziengs bij je thuis! Hoe werkt dit?

Even Ziengs bellen. Bel jouw lokale winkel en ontvang passend stijl- en aankoopadvies.
Direct gratis thuisbezorgd. Onze schoenenspecialisten komen de schoenen persoonlijk en contactloos bij je thuisbrengen.
Gelukt? Veel plezier met je nieuwe schoenen!
Niet helemaal tevreden? Stuur de schoenen gratis retour via het bijgevoegde retourformulier.

Deze service is geheel vrijblijvend en gratis.

VEEL GESTELDE VRAGEN

Zijn de Ziengs winkels gesloten?

In verband met de coronamaatregelen hebben ook wij helaas onze 80 winkels moeten sluiten. Wil je toch graag bij Ziengs shoppen? Dan kan dit uiteraard nog steeds via onze webshop.

Wanneer gaan de Ziengs winkels weer open?

Dat is op dit moment nog onbekend.

Kan ik mijn bestelling afhalen bij een winkel?

Op dit moment is het weer mogelijk om je online bestelling bij een van onze Ziengs winkels te laten bezorgen. Alle Ziengs winkels zijn van maandag t/m zaterdag geopend van 10:00 – 18:00 om je pakket af te halen. Hierbij hanteren wij de richtlijnen voor pick-up points die de Rijksoverheid heeft opgesteld.

Hoe kan ik mijn aankoop uit de winkel retourneren?

We hanteren op dit moment een retourtermijn van 100 dagen. We vragen je daarom te wachten met retourneren.

Mag ik een mondkapje retourneren?

In verband met hygiëne mogen mondkapjes niet geretourneerd worden.

Klachten over een aankoop bij een Ziengs winkel?

Voor klachten over je aankoop in onze winkels en online kun je contact opnemen met onze klantenservice.

Ik kan mijn pakket niet retourneren vanwege quarantaine. Wat nu?

Geen probleem. Wij hanteren een retourtermijn van 100 dagen.

Veranderen de levertijden van online bestellingen?

Vanwege de enorme drukte bij webwinkels en vervoerders kan het zijn dat je pakket iets langer onderweg is dan je van ons gewend bent.

Ik heb een artikel ter reparatie afgegeven bij een Ziengs winkel. Wat nu?

Neem hiervoor contact op met de betreffende Ziengs winkel. We zullen dan kijken naar een oplossing. Onze winkels zijn telefonisch bereikbaar. Op de winkelpagina kan je de telefoonnummers van onze winkels vinden.

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