Veelgestelde vragen


RETOURNEREN
Hoe retourneer ik een artikel?
Je kan jouw artikel retourneren in een Ziengs filiaal of per post. Ga je naar één van onze winkels? Houd dan de factuur bij de hand. Deze kan je vinden in je orderbevestigingsmail of in je account onder bestellingen. Je kan de bestelling ook retour sturen per post. Meld je retour online aan. Ook dit kan je vinden in je account onder bestellingen. Geen account? Ga dan naar www.ziengs.nl/retouren-zoeken/ en vul je ordernummer en e-mailadres in. Na het aanmelden ontvang je een QR-code van DHL in je mail. Ga naar een DHL ServicePoint en laat de QR-code scannen. Je ontvangt een bevestiging wanneer je je bestelling hebt afgegeven. Bewaar voor alle zekerheid je verzendbewijs totdat je een retourbevestiging van ons ontvangt.
Hebben jullie mijn retourzending ontvangen?
In jouw account kun je nakijken of wij jouw retourzending ontvangen hebben. Log in en ga naar ‘Mijn Ziengs’ om bij jouw bestellingen na te kijken. Tevens ontvang je een mail zodra wij jouw retour hebben ontvangen. Let op: Op dit moment kan het zijn dat jouw retour iets later wordt verwerkt dan je van ons gewend bent. Excuses voor het ongemak.
En wat zijn de kosten als ik mijn bestelling wil retourneren?
Retourneren vanuit Nederland is kosteloos. Woon je in België? Dan zijn de kosten voor retourneren voor eigen rekening.
Kan ik mijn bestelling ruilen?
Nee, helaas is het niet mogelijk om een artikel te ruilen. Als je een andere maat of een ander artikel wenst te ontvangen, dan kan je een nieuwe bestelling plaatsen op onze website.
Mogen afgeprijsde artikelen ook geretourneerd worden?
Ook afgeprijsde artikelen mogen geretourneerd worden. Bij retourzending ontvang je jouw geld terug.
Ik heb een artikel retour gestuurd, wanneer ontvang ik mijn geld retour?
Zodra de retour gezonden artikelen worden goedgekeurd en geaccepteerd door Ziengs, zal de terugbetaling in behandeling worden genomen. De terugbetaling vindt daarna plaats binnen 7 werkdagen. Indien je voor Riverty hebt gekozen zal je factuur, afhankelijk van je bestelling, geheel of gedeeltelijk worden geannuleerd. Heb je al betaald? Dan zal dit bedrag binnen enkele werkdagen door Riverty worden teruggestort op je rekening.
BESTELLEN
Waarom is mijn pakket nog niet geleverd?
Door de grote drukte bij onze bezorgdienst zijn veel bestellingen vertraagd. Op dit moment ervaren we vertragingen van meerdere dagen. We zijn samen met onze bezorgdienst bezig deze achterstand zo spoedig mogelijk in te lopen. Zodra je pakket is opgehaald door de bezorgdienst ontvang je een mail hierover.
Mijn Pakket is nog niet ontvangen door DHL
Bij je trackcode zie je de melding dat je pakket nog niet is ontvangen door DHL, terwijl wij je een mail hebben verstuurd dat je pakket verwerkt is. Je pakket is dan nog niet door DHL bij ons centrale magazijn afgehaald, maar staat klaar om afgehaald te gaan worden. Houdt je trackcode in de gaten, deze zal gaan veranderen zodra de barcode is ingelezen in het systeem van DHL.
Hoe weet ik wat de status van de verzending van mijn bestelling is?
Via de track & trace code die je van ons per mail ontvangt, kun je jouw pakket volgen. Heb je een Ziengs account? Dan kan je daar ook de meest actuele status van jouw bestelling bekijken.
Hoe lang duurt het voordat ik mijn bestelling ontvang?
Zodra jouw bestelling ons magazijn verlaat ontvang je een e-mail met een track & trace code van DHL waarmee je de bestelling kan volgen.
Hoe plaats ik een bestelling bij Ziengs?
Je kunt heel gemakkelijk bestellen bij Ziengs (ook met je tablet of smartphone!). Zoek in de webshop naar een artikel naar keuze, kies jouw maat en plaats deze in jouw winkeltas. Vervolgens doorloop je de stappen in de kassa en wanneer de betaling is geslaagd, is je bestelling geplaatst. Je ontvangt een bevestigingsmail om je bestelling te bevestigen.
BETALEN
Ik heb een artikel retour gestuurd, wanneer ontvang ik mijn geld terug?
Zodra de retour gezonden artikelen worden goedgekeurd en geaccepteerd door Ziengs zal de retourbetaling in behandeling worden genomen. Retourbetaling vindt plaats binnen 7 werkdagen. Indien je voor Riverty hebt gekozen zal je factuur, afhankelijk van je bestelling, geheel of gedeeltelijk worden geannuleerd. Heb je al betaald? Dan zal dit bedrag binnen enkele werkdagen door Riverty worden teruggestort op je rekening.
Zijn er verzendkosten?
Het verzenden van een bestelling naar Nederland of België is gratis vanaf € 39,99. Voor bestellingen onder € 39,99 rekenen we € 3,50. Voor verzending naar Duitsland berekenen we € 6,95 verzendkosten.
Op welke manieren kan ik betalen?
Bij Ziengs kun je veilig en gemakkelijk betalen met iDEAL, PayPal, Fashioncheque of met jouw creditcard. Ook kun je vanuit België veilig betalen via Bancontact Mister Cash. Je kunt ook achteraf betalen met Riverty.
Kan ik online kroontjes sparen en deze online laten verzilveren?
Zeker! Wanneer je je aanmeldt als VIP klant bij Ziengs, dan ontvang je kroontjes bij al je aankopen. Bij elke €25 die je bij Ziengs besteedt, ontvang je 1 kroontje. 16 gespaarde kroontjes geven je direct €25 shoptegoed op alle niet-afgeprijsde artikelen vanaf €25. Kijk voor alle informatie hier: https://www.ziengs.nl/vip/ of neem contact op met onze klantenservice.
Waar verzilver ik mijn kortingscode?
Je kan jouw kortingscode in de winkeltas invullen, wanneer je klikt op ‘Heb je een kortingscode?’ en vervolgens op ‘voeg toe’. Het kortingsbedrag wordt dan direct in mindering gebracht op het aankoopbedrag.


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