Veelgestelde vragen


RETOURNEREN EN RUILEN
Hoe retourneer ik een artikel?
Je kan jouw artikel retourneren in een Ziengs filiaal of per post. Ga je naar een van onze winkels? Vergeet dan niet het ingevulde retourformulier samen met jouw kassabon of factuur mee te nemen. Je kan de bestelling ook kosteloos retour sturen per post. Stuur hiervoor het artikel samen met het ingevulde retourformulier in de originele doos op naar: Ziengs Schoenen, antwoordnummer 191, 9400VB Assen. Bewaar voor alle zekerheid je verzendbewijs totdat je een retourbevestiging van ons ontvangt.
Ik heb een artikel retour gestuurd om te ruilen, wanneer ontvang ik mijn nieuwe artikelen?
Het nieuwe artikel wordt verstuurd wanneer het retour gezonden artikel door Ziengs is ontvangen en goedgekeurd. Op dit moment ontvang je een email van ons.
Hebben jullie mijn retourzending ontvangen?
In jouw account kun je nakijken of wij jouw retourzending ontvangen hebben. Log in en ga naar ‘Mijn Ziengs’ om bij jouw bestellingen na te kijken of wij de ruiling of retour ontvangen hebben.
Ik heb een artikel retour gestuurd, wanneer ontvang ik mijn geld retour?
Zodra de retour gezonden artikelen worden goedgekeurd en geaccepteerd door Ziengs zal de retourbetaling in behandeling worden genomen. Retourbetaling vindt plaats binnen 7 werkdagen. Indien je voor Afterpay hebt gekozen zal je factuur, afhankelijk van je bestelling, geheel of gedeeltelijk worden geannuleerd. Heb je al betaald? Dan zal dit bedrag binnen enkele werkdagen door Afterpay worden teruggestort op je rekening.
En wat zijn de kosten als ik mijn bestelling wil ruilen of retourneren?
Ruilen en retourneren vanuit Nederland is kosteloos. Woon je in België? Dan zijn de kosten voor ruilen of retourneren voor eigen rekening.
Kan ik mijn bestelling ruilen?
Je kunt jouw artikel ruilen voor een andere maat. Als je een ander artikel wenst te ontvangen, dan kun je een nieuwe bestelling plaatsen op onze website.
Mogen afgeprijsde artikelen ook geruild of geretourneerd worden?
Ook afgeprijsde artikelen mogen geruild of geretourneerd worden. Bij retourzending ontvang je jouw geld terug.
BESTELLEN
Hoe plaats ik een bestelling bij Ziengs?
Je kunt heel gemakkelijk bestellen bij Ziengs (ook met je tablet of smartphone!). Zoek in de webshop naar het artikel naar keuze, kies jouw maat en plaats deze in jouw winkeltas. Vervolgens doorloop je de stappen in de kassa en wanneer de betaling is geslaagd is je bestelling geplaatst. Je ontvangt een bevestigingsmail om je bestelling te bevestigen.
Hoe weet ik wat de status van de verzending van mijn bestelling is?
Via de track & trace code die je van ons per mail ontvangt kun je jouw pakket volgen. Heb je een Ziengs account? Dan kan je daar ook de meest actuele status van jouw bestelling bekijken.
Hoe lang duurt het voordat ik mijn bestelling ontvang?
Wij streven ernaar bestellingen binnen 1 werkdag te versturen (mits er geen andere bezorgdag is gekozen of dit anders staat aangegeven). Zodra jouw bestelling ons magazijn verlaat ontvang je een email met een track & trace code van PostNL waarmee je de bestelling kan volgen.
BETALEN
Ik heb een artikel retour gestuurd, wanneer ontvang ik mijn geld terug?
Zodra de retour gezonden artikelen worden goedgekeurd en geaccepteerd door Ziengs zal de retourbetaling in behandeling worden genomen. Retourbetaling vindt plaats binnen 7 werkdagen. Indien je voor Afterpay hebt gekozen zal je factuur, afhankelijk van je bestelling, geheel of gedeeltelijk worden geannuleerd. Heb je al betaald? Dan zal dit bedrag binnen enkele werkdagen door Afterpay worden teruggestort op je rekening.
Zijn er verzendkosten?
Het verzenden van een bestelling naar Nederland of België is altijd kosteloos. Voor verzending naar Duitsland berekenen we € 6,95 verzendkosten.
Op welke manieren kan ik betalen?
Bij Ziengs kun je veilig en gemakkelijk betalen met Ideal Internet bankieren of met jouw creditcard. Ook kun je vanuit Belgie veilig betalen via Bancontact Mister Cash. Je kunt ook achteraf betalen met AfterPay.
Kan ik online kroontjes sparen en deze online laten verzilveren?
Op dit moment is het nog niet mogelijk om online kroontjes te sparen en te verzilveren. Hier wordt aan gewerkt!
Waar verzilver ik mijn kortingscode?
Je kan jouw kortingscode in de winkeltas invullen, wanneer je klikt op ‘Heb je een kortingscode?’ en vervolgens op ‘voeg toe’. Het kortingsbedrag wordt dan direct in mindering gebracht op het aankoopbedrag.


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